NEMOJOY Privacy Policy

Last Updated: January 6, 2025

NEMOJOY TECH CO., LIMITED. and its subsidiaries and affiliated entities (hereinafter referred to as "NEMOJOY," "we," or "us," with contact information for personal data protection: contact@nemojoy.com) provides this application. NEMOJOY places great importance on protecting your personal information. If you have any objections or questions regarding the content of this Privacy Policy, you may contact us through Section 10, "Contact Information," of this Privacy Policy.

The following privacy policy will inform you about the types of personal data we collect and how such data is processed and used.
By using this service, you agree to comply with the terms and conditions of this Privacy Policy and consent to our processing of your personal data for the purposes outlined below. Therefore, please read this Privacy Policy carefully. If you do not agree to comply with the terms and conditions of this Privacy Policy, please do not use this service.
To ensure the secure processing of your personal data, we have implemented all legally required security measures.
We may update this Privacy Policy from time to time. Your continued use of the service after any updates to this Privacy Policy constitutes your acknowledgment that your personal data will be processed in accordance with the latest version.
Please note that this policy applies only to the data we collect through this game to provide you with services and does not apply to data collected by third parties who provide products or services through this game.

This Privacy Policy will help you understand the following:
1.Personal Data We May Collect
2.How We Use Your Personal Data
3.Retention of Personal Data
4.How We Share Personal Data
5.How We Use Cookies and Related Technologies
6.Our Children's Policy
7.Your Privacy Rights
8.About Us

1.Personal Data We May Collect

We collect various types of personal data from you. NEMOJOY considers personal data to be any data related to an identified or identifiable individual's status or significant circumstances (e.g., name, date of birth, and other data that can identify a specific individual), as well as email addresses and other data related to individuals. We may collect the following data:

• Identity, contact, and demographic details (e.g., name, other similar unique identifiers; title; date of birth/age; country/region; government-issued identification; email/phone number/postal address; message/social account IDs)
• Billing and transaction data (billing/shipping address, payment or financial account details, details about your purchases and transactions with us)
• Account and profile information (username and password for accounts you create, security questions and answers, avatars, third-party social media or gaming platform account IDs, and other information shared through your account or profile)
• User-generated content (content, projects, or assets you create, share, or upload in our services; feedback, comments, or reviews about our services; your posts, comments, and interactions on our social media sites)
• Usage data and preferences (information about how you use and configure the services, including your choices regarding cookies and similar technologies; your game settings, language, and interests; other preferences you express)
• Survey and research data (information you voluntarily provide in user surveys or research)
• Marketing preferences (your choices regarding marketing/advertising displayed or provided to you, including your preferences for receiving newsletters, surveys, and other promotional content)
• Communications with us (details of emails, chats, and other messages you send to us)

Additionally, NEMOJOY may collect information about the access and use of this service, including the following data:

• Location information (city/country/region based on IP address, cell ID, and Wi-Fi connection)
• Device, network, and technical information (IP/MAC addresses and other similar device identifiers; device model, operating system, region/language settings, and internet service provider; screen resolution, frame rate, and ping; stack information (e.g., crash reports and core dumps) and server health metrics (e.g., CPU and memory usage, I/O usage, and load averages); date and time stamps of in-service operations and events; other network and technical information)
• Game information (data related to how you play and the actions you perform in our games, including character appearance and attributes, progress and results, virtual assets, currency and items, quests and rewards, social relationships, chat logs, game screenshots)

Sensitive information: Please do not send us any sensitive information or "special category data," such as social security numbers, religion, political affiliation, sexual orientation, racial/ethnic information, criminal history, or union/association membership.
When you use SDKs that may be provided to users in our services (e.g., third-party social media plugins, third-party customer service SDKs, share buttons, and/or login mechanisms, which may include SDKs from Google, Facebook, Twitter, or other platforms, if applicable) or interact with them, please ensure compliance with their respective privacy policies.

2. How We Use Your Personal Data

To provide you with NEMOJOY services, we collect and process your personal data for one or more of the following purposes:

• Allow or restrict your use of our services.
• Provide the services you require and fulfill our contractual obligations to you.
• Analyze and manage our services for purposes such as system administration, user service, security, fraud detection, verification of account ownership authenticity, archiving, or backup.
• Fix bugs or errors, improve our services, including responding to language and location settings, personalized support and instructions, and other player needs and preferences.
• Develop new services or products requested by players and enhance the player experience.
• Verify and confirm payments.
• Push advertisements that may be relevant to your interests and track the success of our advertising and marketing campaigns.
• Provide a personalized experience.
• Update you on the latest product announcements and provide other information related to our services.
• Provide software verification, upgrades, and management, and notify you of special events.
• Fulfill our obligations under applicable laws and regulations and respond to government requests.
• Initiate, enforce, or respond to legal claims.
• Analyze, summarize, segment, merge, or update all collected data (whether in aggregate or targeted ways).
• Safeguard the integrity of our services or player data, ensure the security of information and property, fulfill legal obligations, and comply with user agreements or other restrictions on your use of our services.

3. Retention of Personal Data

Data Retention: We will retain your data for as long as your account is active or as needed to provide you with our services, unless you request its deletion. In the event that you request the removal or deletion of your personal data, we will retain your data only if necessary for legitimate business interests, such as to fulfill legal obligations we are required to comply with, resolve disputes, and/or enforce our agreements with you. Please note that the removal or deletion of any of your data may result in the termination of certain applicable services. We will store your information only for as long as necessary to fulfill the purposes for which the data was collected and processed, or as required by applicable laws for longer storage and retention periods. After this period, your personal data will be deleted, blocked, or anonymized in accordance with applicable laws.
Data Security: We implement appropriate administrative, technical, and physical safeguards to protect your information from accidental or unauthorized loss, misuse, access, disclosure, alteration, or destruction. If we discover that your information has been disclosed without authorization, we will notify you as required by law and take measures to protect your information. However, no internet transmission is completely secure or error-free; please keep this in mind when disclosing any information online. ###

4. How We Share Personal Data

We will not share your contact information (e.g., your name, phone number, email, or postal address) with independent third parties without your knowledge, except for the limited purposes described in this Privacy Policy (e.g., enforcing terms of use, protecting the service, or when required by law or legal proceedings). We do not sell your information. We share personal data with third parties as described below:

• Social Media and Gaming Platforms: When you choose to link, connect, or log in to your third-party social media or gaming platform account, the third-party service may receive information about how you interact with our services in accordance with their own privacy policies. (For example, if you use a Google account to log in to one of our games, we have no control over these third parties' privacy practices, so please be sure to review the policies of any third-party services you use.)
• Service Providers: We share your information with service providers who operate on our behalf for the purposes described above (see Information Collected by Third-party Service Providers Through SDKs). Service providers support our services in accordance with our instructions and are required to process information securely. (Examples of service providers include cloud services, payment processors, user research providers, and marketing and advertising networks.)
• Affiliated Companies: We share your information with NEMOJOY affiliates and subsidiaries for purposes consistent with this Privacy Policy.
• Business Transfers: If we are involved in a corporate sale, merger, reorganization, dissolution, or similar event, or due diligence related to such events, your information may be part of the transferred assets.
• Legal Requirements: We may disclose your information if we reasonably believe it is necessary to comply with laws, regulations, or other legal processes or obligations. We may also disclose your information to prevent harm to us or our users or to defend our rights and the rights of our users.

Data Transfers: Our service providers, subsidiaries, and partners are located in various countries/regions around the world. Your personal data may be transferred to and processed in these countries/regions, which may differ from the region where you reside. The data protection laws in these countries/regions may differ from those in your jurisdiction (in some cases, offering less protection). These entities are committed to processing information in accordance with applicable data protection laws and implementing appropriate security measures to protect your information.

European Economic Area / UK / Switzerland: When transferring personal data from these countries/regions, we implement the following safeguards:

• Adequacy Decisions: We rely on adequacy decisions to transfer data to Canada, Japan, and the UK (a complete list of adequate countries/regions can be found here for the EEA, here for the UK, and here for Switzerland).
• Standard Contractual Clauses: We rely on Standard Contractual Clauses issued by the European Commission and the UK ICO to transfer data to countries/regions deemed inadequate (e.g., Singapore and Hong Kong). You can contact us to obtain a copy of these measures.

5. How We Use Cookies and Related Technologies

To ensure the normal operation of our website or mobile application, we store small data files called Cookies on your computer or mobile device. Cookies typically consist of an identifier, the website name, and specific numbers and characters. With the help of Cookies, we store your character data. Cookies and related technologies help websites recognize registered users, count user numbers, and are commonly used by websites to determine whether registered users have logged in. We use Cookies and related technologies primarily for the following functions or services: Ensure the secure and efficient operation of our products or services. We may set authentication and security Cookies to confirm whether you have logged in securely or encountered theft, fraud, or other illegal activities. These technologies also help us improve service efficiency and enhance login and response speeds.

• Simplify your steps. Using such technologies can help you avoid repeatedly filling in personal information or entering search content, providing you with a more relaxed access experience.
• Game community web pages often include electronic images (called "single-pixel" GIF files or "web beacons"), which help websites count users browsing the page or accessing certain Cookies. Game communities use web beacons in the following ways:
  • (a) By using web beacons on the website, count the number of user visits and recognize registered users through access Cookies.
  • (b) Provide personalized services to users based on the obtained Cookie information.
• Display personalized advertisements to you. These Cookies are managed by external third parties (i.e., our advertising service partners). Third parties may use Cookie information to display personalized advertisements to you. These Cookies also allow us to measure the effectiveness of advertising campaigns. If you do not enable these Cookies, the advertising content will not be personalized and may be less appealing to you. You can refer to the information about these third parties in the appendix, as well as their own Cookie and privacy policies, to understand the details of third-party Cookies and how they may use your information.
• We will not use Cookies for any purpose other than those stated in this policy. You can manage or delete Cookies based on your preferences. However, doing so may affect your secure access to our website or application, and you may need to manually change user settings each time you visit our website or application.

6. Our Children's Policy

We do not knowingly collect or solicit personal data from children under the age of 13, nor do we knowingly allow such children to use our services. If you are under 13 years old, please do not send us any information about yourself, including your name, address, phone number, or email address. No child under the age of 13 may provide any personal data.

We strongly urge parents to supervise minors and ensure that personal data is not disclosed without prior parental consent. If we become aware that we have collected personal data from a child under the age of 13, we will delete such data as soon as possible. If you believe we may hold any information from or about a child under 13, please contact us.

7. Your Privacy Rights

You have various ways to control your personal data in this game, including: accessing, correcting, or deleting your personal data in this game (except for data prohibited from being altered or deleted by the laws of your country/region), as well as withdrawing previously granted consent. You may also deactivate your NEMOJOY-related account.

If you have used the account binding feature to authorize Google, Apple, Facebook, or Twitter to bind to your NEMOJOY account, we provide an account unbinding feature. If you need to unbind or deactivate your account, you can contact contact@nemojoy.com for assistance.

You have the right to exercise your legal data subject rights under the laws of your jurisdiction, such as requesting access, correction, updating, copying, deletion, restriction, or objection to the collection and processing of your personal data. You can exercise these rights through the following methods:

You may request the deletion of your personal data under the following circumstances:

• If our processing of personal data violates laws or regulations;
• If we process your personal data without your consent;
• If our processing of personal data violates our agreement with you;
• If you no longer use our services or have deactivated your account;
• If we terminate the operation and services of NEMOJOY accounts, or if the storage period for your personal data has expired.

You may request to deactivate your account at any time by contacting our customer service. After deactivating your account, we will stop providing services to you and will no longer process personal data related to that account.

8. About Us

This Privacy Policy applies to the services provided by NEMOJOY TECH CO., LIMITED. If you have any questions or concerns about how we use your personal data or this Privacy Policy, especially if you believe that our processing of personal data has harmed your legal rights, you can contact us through the following methods or use the "Online Customer Service" feature in the NEMOJOY account service to have a real-time conversation with us.

We will promptly review the issues involved and respond within the time limits required by laws and regulations. If you have any questions about this Privacy Policy, please contact us via email at contact@nemojoy.com.